Contact Us

We're here to help. If you have any questions about your order, our products, or our services, our Customer Support Team is happy to assist you.

Customer Support

Our support team is committed to providing timely and professional assistance. Whether you need help before placing an order or after receiving your purchase, we're here to help.

Email
info@lunavie.shop
Phone
(805) 385-0192

Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

We aim to respond to all inquiries within 24–48 business hours. During weekends, holidays, or promotional periods, response times may be slightly longer.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information in your email:

Your Order Number
Your Full Name
The Email Address used when placing your order
A detailed description of your inquiry
Photos (if your request concerns a damaged, defective, or incorrect item)

Order Support

Need help with an order? We're happy to assist with:

Order Status
Shipping & Delivery
Tracking Information
Returns & Refunds
Product Information
Size Recommendations
Payment Questions

Frequently Asked Questions

For quick answers, we recommend visiting our:

These pages provide detailed information about our services and policies.

Our Commitment

At LunaVie, customer satisfaction is our top priority. We are dedicated to providing quality products, secure shopping, and responsive customer service. Every inquiry is handled with care, and we strive to resolve all issues as efficiently as possible.

Thank you for choosing LunaVie.

We appreciate your trust and look forward to assisting you.